Refund policy
At Nexovora, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase or your order number
How to Request a Return
To request a return, please contact us at:
Email: nexvora.storeee@gmail.com
Or contact us via WhatsApp for return instructions.
Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order by emailing nexvora.storeee@gmail.com and include clear photos of the issue.
We'll review your request and arrange a replacement or refund if applicable.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or worn
- Products without original packaging or tags
- Personalized or custom-made items
- Gift cards
- Clearance or sale items (unless damaged or defective)
Exchanges
If you wish to exchange an item, please contact our support team. Once your return is approved and received, you may place a new order for your preferred product.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If you have not received your refund after 15 business days from approval, please contact us at nexvora.storeee@gmail.com.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: nexvora.storeee@gmail.com
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (PKT)